If you’re looking for the DraftKings phone number, the official voicemail number published by DraftKings is +1 833-367-7840. However, this is an automated voicemail line, not a number answered by a live customer service representative. DraftKings recommends using its official online Help Center chatbot to contact customer support, submit a ticket, or request a callback if eligible.
You can also contact DraftKings through its official support account on X, @DK_Assist. Callback availability depends on your location, product, and account eligibility.
Here are the main ways to contact DraftKings:
| Contact method | Details | Best for |
|---|---|---|
| Official Help Center | DraftKings Help Center | General questions, account problems, payments, and support requests |
| Voicemail | +1 833-367-7840 | Leaving a recorded message for the support team |
| Callback request | Request through the Help Center chatbot if eligible | Issues that may require speaking with a representative |
| X support | @DK_Assist | Eligible support questions and account assistance |
| Email or support ticket | Start through the official Help Center | Issues requiring written documentation |
| Mailing address | DraftKings Customer Support, 222 Berkeley St, Boston, MA 02116, USA | Formal written correspondence |
These contact details are based on DraftKings’ published support information. The voicemail line is not a live inbound customer service line, and callback requests are subject to eligibility and review. Official contact instructions.
Does DraftKings Have a Customer Service Phone Number?
DraftKings publishes a phone number for leaving voicemail messages, but this should not be confused with a conventional customer service hotline where you can immediately speak to an agent.
The official voicemail number is +1 833-367-7840. According to DraftKings, calls to this number are not answered by customer support. Messages are recorded and transcribed for the team to review.
If you need a response, DraftKings asks callers to include their full name, phone number, DraftKings username, and the email address associated with their account.
For direct assistance, the recommended starting point is the official DraftKings contact page.
Can you speak to a live DraftKings representative?
Yes, eligible customers may be able to request a callback through the DraftKings support chatbot. A callback is not automatically guaranteed, and availability depends on the product and jurisdiction.
DraftKings’ current US support instructions state that callback requests are available to logged-in US Sportsbook and Casino customers, but not Fantasy Sports customers. The company reviews requests according to issue severity and queue position.
How Do You Contact DraftKings Customer Support?
DraftKings offers several digital support options. The best one depends on whether you need help with a login issue, payment, wager, promotion, or technical problem.
1. Contact DraftKings through live chat
The Help Center chatbot is the recommended starting point for contacting DraftKings support.
Follow these steps:
- Visit the DraftKings Help Center.
- Open the support chatbot.
- Select the topic closest to your problem.
- Follow the prompts to review help articles or contact support.
- If necessary, submit a support ticket or check whether a callback option is available.
If you are using a DraftKings mobile app, you can also access the Help Center through the app’s profile or help menu. The exact navigation may vary by product.
Best for: Account access, deposits, withdrawals, wager questions, verification issues, and other support requests.
2. Email DraftKings support
If your issue requires a written explanation or supporting documentation, use the support ticket process in the official Help Center.
The address [email protected] is referenced in DraftKings’ support documentation for certain inquiries, including Fantasy Sports assistance. Follow the instructions for your specific product to ensure your request reaches the appropriate team.
When submitting a written request, include:
- Your DraftKings username
- The email address associated with your account
- A clear description of the problem
- The date and time the issue occurred
- Relevant transaction or reference numbers, if applicable
- Screenshots or other supporting evidence, with sensitive information removed where possible
Never send your password, full payment card details, or account recovery codes in an email.
3. Contact DraftKings on X
DraftKings identifies @DK_Assist as its official customer support account on X, formerly Twitter.
This channel can help with certain questions about promotions, payouts, scoring, rules, and other supported issues. DraftKings also notes that some sensitive matters, such as account restrictions, identity verification, and changes to account details, must be handled through its regular customer support channels.
For account-specific problems, use the official support process rather than posting personal information publicly.
4. Contact DraftKings by mail
For written correspondence, DraftKings lists the following address:
DraftKings Customer Support
222 Berkeley St
Boston, MA 02116
United States
Include your name, relevant account details, and a concise explanation of your request. Do not include passwords or other authentication secrets.
Mail is generally less suitable for urgent problems involving a pending transaction, account security, or an active technical issue. Use the official digital support channels for those situations.
Which DraftKings Contact Method Should You Use?
Choose the contact option that matches the problem you’re experiencing.
| Problem | Recommended first step |
|---|---|
| Cannot log in | Use the Help Center’s account recovery guidance |
| Deposit or withdrawal issue | Open a support request under deposits and withdrawals |
| Wager settlement or scoring question | Contact support through the Help Center or @DK_Assist |
| Account verification or restriction | Use the official support ticket or chat process |
| Promotion or bonus issue | Provide the promotion details and relevant transaction information |
| App or website not working | Check the Help Center and official system status page |
| Need to speak with someone | Check whether a callback request is available |
| Want to leave a phone message | Call +1 833-367-7840 |
For a potential outage, check the DraftKings system status page before submitting a support request. If a service disruption is already reported, you may not need to open a separate ticket unless your account or transaction requires individual attention.
How Do You Contact DraftKings If You Cannot Log In?
If you cannot access your DraftKings account, start with the official Help Center rather than creating another account.
Try these steps:
- Check that you are using the correct email address or username.
- Use the official password recovery process if you have forgotten your password.
- If you no longer have access to your registered email or phone number, contact support through the available account assistance process.
- If the Help Center requires email verification before opening a support case, follow its instructions.
- Keep any confirmation or case reference so you can follow up on the same request.
DraftKings warns users not to create additional accounts to recover access. Multiple accounts may violate its terms and could lead to account restrictions.
If you suspect unauthorized access, explain that clearly in your support request and secure your email account as well.
How Do You Contact DraftKings About Deposits and Withdrawals?
For a missing deposit, delayed withdrawal, or transaction discrepancy, use the official Help Center’s deposits and withdrawals section.
Before contacting support, prepare:
- The transaction date and amount
- The payment method used
- Any transaction or confirmation reference
- The status displayed in your DraftKings account
- A brief description of what happened
Do not assume that a pending withdrawal is necessarily a failed transaction. Processing times can depend on the payment method, verification requirements, and applicable terms.
Never send money to someone claiming they can release a withdrawal in exchange for an advance fee. Contact DraftKings through its verified website or app if you need to confirm the status of your funds.
Is DraftKings Customer Support Available 24/7?
DraftKings’ official Help Center lists customer support availability as 24 hours a day, seven days a week. However, the availability of individual channels and features can differ.
For example, the official @DK_Assist support account lists specific operating hours, while callback requests are subject to eligibility and queue position.
If your issue is urgent, start with the official Help Center chatbot to see which support options are currently available for your product and location.
How Can You Avoid Fake DraftKings Phone Numbers?
Searching online for a DraftKings customer service number may produce outdated directories, unofficial listings, or fraudulent support contacts.
To protect your account:
- Start with the official DraftKings website or app.
- Verify contact information against the official Help Center.
- Be cautious of unsolicited calls, messages, or social media accounts claiming to represent DraftKings.
- Never share your password, one-time verification code, or wallet recovery phrase with someone claiming to be support.
- Do not pay a supposed support agent to unlock an account or release a withdrawal.
- Avoid links sent by unknown accounts, even if they use DraftKings branding.
If a phone number appears on a third-party website but cannot be confirmed by DraftKings, do not assume it is an official customer service number.
Frequently Asked Questions About the DraftKings Phone Number
What is the official DraftKings phone number?
DraftKings publishes +1 833-367-7840 for leaving a voicemail. The company states that customer support does not answer calls to this line. For assistance, use the official DraftKings Help Center.
Is 1-855-357-2377 the DraftKings customer service number?
Do not rely on this number as a verified direct customer service hotline without confirmation from DraftKings. The official support instructions referenced in this article publish a different number for voicemail and direct users to the Help Center chatbot for assistance.
How can I talk to a real person at DraftKings?
Open the official Help Center and use the chatbot to submit a support request. Eligible logged-in US Sportsbook and Casino customers may be able to request a callback. Availability is not guaranteed, and the callback option does not apply to Fantasy Sports customers under the published US guidance.
What is the official DraftKings support email?
DraftKings references [email protected] for certain support requests, including Fantasy Sports inquiries. For the most appropriate contact method, start with the official Help Center and follow the instructions for your product and issue.
What is DraftKings’ official support account on X?
DraftKings identifies @DK_Assist as its official customer support account on X. Do not post passwords, verification codes, or sensitive account details publicly.
What is DraftKings’ mailing address?
DraftKings lists its customer support mailing address as:
DraftKings Customer Support
222 Berkeley St
Boston, MA 02116
United States
Confirm the address on the official Help Center before sending sensitive or time-critical correspondence.
How long does DraftKings take to respond?
Response times vary according to the issue, support channel, and current queue. DraftKings does not guarantee a universal response time for every request. Keep your support case reference and add relevant information to the existing ticket rather than opening multiple duplicate requests.
Can I contact DraftKings if I live outside the United States?
You can consult DraftKings’ official Help Center, but product availability and support procedures vary by jurisdiction. Some contact options, including callbacks, have location and product restrictions. Check the applicable regional support information before relying on US-specific instructions.
What should I do if DraftKings is down?
Check the DraftKings system status page for reported service interruptions. If the service is operating normally but you still cannot access your account, use the Help Center to troubleshoot the issue or contact support.
Final Thoughts
If you need the DraftKings phone number, the key distinction is that +1 833-367-7840 is an automated voicemail line, not a live customer service hotline.
For most issues, start with the official DraftKings Help Center chatbot. It can guide you to relevant help articles, support tickets, and callback options where available. You can also use the verified @DK_Assist account on X for supported questions.
Always confirm contact details through DraftKings’ official channels, especially when dealing with account access, payments, or withdrawals. This helps you reach the appropriate team while reducing the risk of sharing personal information with an impersonator.
