While choosing an online casino, it’s important to conduct thorough research and read various reviews.
CasinoLuck is an online casino licensed by the Malta Gaming Authority and operated globally by Aspire Global International LTD. The platform offers a range of games from providers like Microgaming and NetEnt and aims to provide a modern gambling experience.
However, user experiences can vary significantly.
Some praise CasinoLuck for its user-friendly interface and game variety, while others have raised concerns about issues like long withdrawal times and high fees.
Evaluating different aspects of CasinoLuck can help you decide if it’s the right fit for your needs.
Key Takeaways
- CasinoLuck offers a variety of games from top providers.
- User reviews are mixed, with some concerns about fees and withdrawal times.
- The casino is licensed by the Malta Gaming Authority.
Been waiting for over a week now for a…
You’ve been waiting for more than a week for a withdrawal of £2750 after initially depositing £1000.
You promptly provided the requested documents, but each day has only brought more waiting.
Every time you contact customer service, they mention that your request is in the queue.
It’s frustrating to see others have experienced similar delays for large withdrawals. You can’t help but wonder if your withdrawal will ever be processed.
| Amount Deposited | Amount Withdrawn | Waiting Time |
|---|---|---|
| £1000 | £2750 | Over a week |
Date of the experience: July 02, 2024
Super site
You might have come across this casino on platforms like AskGamblers.
After signing up, you can deposit amounts like £300 and potentially withdraw winnings.
There are good live tables and a variety of games, though you may wish for more options like Danger High Voltage or more Megaways games.
Loading times for games might be slightly slow, but the overall experience could be enjoyable and worthwhile for regular play.
Date of experience: April 03, 2021
Rip of merchants possibly ID scammers
After your first withdrawal of £250, you might face issues with larger amounts.
For example, withdrawing £2300 could trigger unexpected verification requests.
You might need to provide bank statements, PayPal account details, and your debit card.
Even after submitting six forms of IDs, additional proof of income might be required, raising concerns about their verification process.
For help, you can try their live chat or email customer support.
I came of this site at the end of…
You decided to leave the site near the end of March. This decision had nothing to do with the site’s quality; you always found it enjoyable.
You were simply being responsible and preparing for summer by saving money for a holiday and home improvements like a new boiler, radiators, and guttering.
Your exclusion period ended, but now you’re facing issues accessing your account.
It’s frustrating when a customer takes responsible steps but then encounters problems trying to return.
Date of experience: October 08, 2023
Great Site
Your withdrawal requests are processed quickly, often within two hours, making transactions hassle-free.
Enjoy the thrill of free spins and stack up on winnings to play even more.
The site’s casino bonuses and various promotions give you extra value.
From match bonuses to reload bonuses, there’s always something to boost your gameplay.
Still waiting for withdrawal
You won £92 last Thursday and were initially told your withdrawal would take 1-3 working days.
After hearing nothing, you were then told it would take 3-5 working days.
Again, nothing. The next update pushed it to 5-7 days, and now you’re facing a 7-14 day delay.
Many customers are frustrated with the slow withdrawal times and the shifting timelines.
You’ve invested a significant amount of money into this online casino and feel like you’re being taken advantage of.
You’ll wait until Monday for the funds to be in your account and then consider escalating the issue.
Poor card use
You might experience issues with using your debit or credit cards.
Sometimes, it might prompt you to update your cards even when they’re already current.
This can be frustrating, especially if you prefer using Visa, Mastercard, or other cards.
For smoother transactions, consider alternative payment methods like Skrill, Neteller, or e-wallets.
Fees on Deposits and Winnings
CasinoLuck requires fees when you make a deposit.
Additionally, there are charges for each spin and for any winnings from those spins.
Users have reported that the site can be laggy and that games may crash during play.
For example, one player spent €20 on 20-cent spins without triggering a bonus round. They decided to close their account shortly after.
Misnamed if ever a casino was
You never get a slots bonus with this casino.
Many players, after failing to achieve any bonus wins, ask to close their accounts.
Unfortunately, the casino continues to send texts every day, making the situation frustrating.
There is no way to close your account through these texts; instead, you are asked to contact support, complicating the process.
Many users feel this casino is among the worst in terms of customer service.
Don’t blame these casinos for how…
The regulatory responsibility lies with the UKGC. They oversee the industry but often face criticism for not being strict enough.
You should direct your concerns at them, as they are the ones who regulate these volatile places.
I got scammed deposited £1409 and…
You deposited £1409 and tried to withdraw £1100, but never received the money.
The casino gave no justification for holding your funds and abruptly ended your business relationship.
Date of experience: January 25, 2024. This issue highlights potential risks with sharing personal information and managing your account with online casinos.
Scam as Hell
When you play at Luck Casino, you might notice quickly that it’s a setup for losing.
It begins with hope and excitement, but soon turns into frustration and loss.
Many players have found themselves scammed by this casino, feeling that they were treated unfairly.
Key Points to Consider:
- Unfair Gameplay: Players report never winning, creating suspicion about the fairness of the games.
- Player Experiences: Numerous accounts emphasize that their losses seemed inevitable, leading to claims of a rigged system.
It’s not just Luck Casino, though.
Many online casinos come under fire for similar practices.
Even reputable names like Sky, Betfair, OJo, and Admiral are often considered part of a larger scam network.
These casinos, often under the same umbrella companies like Paddy Power and Coral, engage in practices that many believe are unfair and dishonest.
Common Complaints Across Casinos:
- Slow Payouts: Players mention delays in receiving their money.
- Ignored Self-Exclusion: Some casinos don’t honor self-exclusion requests, allowing people to gamble who asked to be excluded for their well-being.
- Broken Promises: Reports of bonuses not being credited properly or other terms being violated.
For those affected, groups like the Anti-Gambling Social Initiative or Victims Against the Villains Org can offer support and information.
They argue that gambling online is often a gamble you can’t win, no matter how many times you play.
Despite many complaints, these casinos often continue to operate without facing significant consequences.
Calls have been made for stricter regulations and massive fines to hold these establishments accountable.
The struggle to debunk these scammers and remove their licenses continues, as the desire to protect players grows.
The site is nice
You will find the site visually appealing and easy to use.
Some online casino games, such as slots and poker, might take a bit longer to load, but it’s usually not a big issue.
The live casino section offers games like blackjack, roulette, and baccarat.
The site supports both iOS and Android, making it accessible on various devices.
Popular software providers like NetEnt, Microgaming, and Play’n GO ensure a wide variety of games.
Waiting for an Update
Your initial withdrawal worked smoothly, but you’re still waiting for the second one.
Document issues are causing delays, and the wait times have been long. You’re also not impressed with customer service so far.
Date of experience: December 27, 2022
I deposited £10 at Luck Casino
You deposited £10 at Luck Casino and received 125 free spins.
You used these spins on the Hades and Trolls games. The gameplay was enjoyable, and you managed to win £20.
Initially, there was a hiccup with withdrawing your winnings, but customer service intervened, and the withdrawal process was successfully completed.
Date of experience: January 16, 2024
Shocking casino
CasinoLuck has some issues with its slot games.
You might spin a slot hundreds of times without getting any bonuses. Users have experienced this, leading to frustration with the platform.
Deposit Issue with Welcome Bonus
Depositing £20 to claim a welcome bonus but finding out bonuses have been deactivated for your account is disappointing.
You contacted customer support and were informed that management turned off your bonuses.
No compensation or bonus was provided, leaving you unsatisfied with the experience.
This situation occurred on June 2, 2022, and highlights challenges with claiming welcome offers.
Frequently Asked Questions
What games are available at CasinoLuck?
CasinoLuck offers a wide range of games including slots, table games, and live casino options.
The site features popular titles from well-known providers like Microgaming and NetEnt, ensuring a diverse and engaging gaming experience.
How do I contact customer support for CasinoLuck?
You can reach CasinoLuck’s customer support through several methods.
They provide a live chat option available 24/7, email support, and a comprehensive FAQ section on their website. This ensures you have multiple ways to get assistance whenever needed.
What are the deposit and withdrawal methods at CasinoLuck?
At CasinoLuck, you can deposit and withdraw funds using various methods.
These include credit and debit cards, e-wallets like Skrill and Neteller, and bank transfers. The casino aims to process withdrawals quickly, usually within a few business days.
Is there a welcome bonus for new players at CasinoLuck?
Yes, new players at CasinoLuck can claim a welcome bonus.
This typically includes a match bonus on your first deposit and may also feature free spins on selected slot games. Always check the latest promotions on their site for up-to-date details.
How does CasinoLuck ensure fair play and security?
CasinoLuck prioritizes fair play and security.
They use advanced encryption technology to protect your data and transactions. Additionally, they are licensed and regulated by reputable authorities, ensuring all games are fair and random.
What is the mobile experience like at CasinoLuck?
The mobile experience at CasinoLuck is smooth and user-friendly.
Their website is fully optimized for mobile devices, allowing you to play games, make deposits, and withdraw funds seamlessly from your smartphone or tablet.
